This means we can tell you about BT services, pricing packages and special offers, which we believe may particularly interest you.
We need your consent to give you all the benefits that this processing provides and will assume we have it, unless you tell us otherwise by completing our opt-out form.
Home users can opt-out form here.
Business customers can opt out here.
Please note: if you are currently registering, you will need to complete the registration process first.
Otherwise, please choose from the list below according to which internet access product you are using:
Who are we?
BT Openworld provides mass market internet access.
BT Openworld is part of British Telecommunications plc ('BT'), a subsidiary of BT Group plc. Other businesses within BT have their own privacy policies. Other policies exist for BT Wholesale (BT's wholesale arm providing network services and solutions to communications companies) BT Retail (BT's provider of telephone lines to most people in the UK, as well as a wide range of communications products and services to the residential and business markets) and BT Group, (our head office function).
British Telecommunications plc is registered in England number 1800000 and its registered address is 81 Newgate Street, London EC1A 7AJ.
What personal information do we collect about you, and when do we collect it?
If you register to become a customer of BT Openworld, we may ask you for information such as your name, address, contact telephone numbers, email address, credit card details and other (optional) information. We may also ask you for personal information if you enter one of the competitions or promotions on our web site.
We may receive personal information about you from third parties. Except in the cases where we are merely processing such information for them, we rely on third parties to obtain your consent for us to use this information.
What do we use your personal information for?
If you're a registered customer we may use your personal information to:
- confirm your order has been received
- communicate with you about your access to, or use of, our service
- check that you're a registered customer if you call the helpdesk. For security reasons we'll ask you for some of the information you gave us when you registered and check this against our records
- let you know (by post, telephone or email) about any changes to our services or our web site
- contact you to ask whether you would like to join in one of our research groups to help us improve our service to you
- improve our understanding of the type of customers we're attracting to our services and how they use our services
- subject to your agreement, provide you with information about BT and/or third party products and services
- manage our network
- prevent and detect criminal activity, fraud and misuse of or damage to our network, and to prosecute those responsible
If you enter one of our competitions or promotions, we use the personal information you provide to manage the competition or promotion you've entered.
We may sometimes ask other companies to provide any of the above services on our behalf. If we do this, we share your personal information with them for this purpose. Please see 'Do we share your personal information with anyone else?' for more information on this.
What other information do we collect?
We have information about your use of our services (such as the amount of time you spend online). We mainly use this information to manage our network and for billing purposes. However, we may also use this information for marketing BT's services. We do not disclose this information to anyone other than to our agents who process it on our behalf. Your decision on whether you want to receive details of other BT products and services which is made when you register for or order a service, also applies to this information. Consequently, if you do not wish us to use this information for marketing purposes but during registration elected to receive details on other BT products and services, you need to complete an opt-out form.
As with most (if not all) web site operators, we also collect information from visitors to our web site and registered customers to help us improve our web site and the services we make available. This information tells us, for instance, how many visitors there were to our web site, when they visited, for how long and which areas of our web site they went to. This information helps us to assess which parts of our web site are popular or need improving. We may share this aggregate data with our advertisers and other companies which offer their goods or services on our web site so that they can see how effective our web site is as a sales channel for their products but any information we share in this way is anonymous and you could not be identified from it.
We do not use this information to:
- identify individuals visiting our web site (unless you agree to this by clicking on the 'Remember Me' function)
- analyse your visits to any other web sites (except that we do track you if you go to web sites carrying our banner, but we do not identify personal details while we do this)
- track any internet searches which you may make while on our web site
Do we share your personal information with anyone else?
We sometimes use other companies to provide some of our services, or to provide services to us, and we share your personal information with these other companies. However, these companies can only process this information according to the instructions we give them, may only do things with your personal information that we are entitled to do, and may only act on our behalf. In addition they are required to meet the requirements of the Data Protection Act to keep the information secure.
We also share your personal information with other parts of BT or other companies so that they (or we, on their behalf) can contact you with details of other products or services you may be interested in. We'll only do this with your agreement. During your registration as a BT Openworld customer, or if you enter a promotion or competition on our web site, you can decide whether you would like to receive such information.
If you agree to receive information about other companies' products and services, we'll only share your personal information with those companies if they agree to use your personal information only for that purpose.
If you're a registered customer, you can change your mind at any time about receiving information about other products or services from BT or other companies. You can do this by clicking on 'My BT Openworld', then under the sub-heading 'Account details' select "Change Personal Details" and make the changes you require. Business customers can do this by modifying their directory entry, by clicking on 'Account Options' in your account. However, if you had previously agreed to receive information about products and services from other companies, you will need to contact those companies yourself.
We'll also disclose your personal information when required to do so by law, for example under a Court Order, or in response to properly made demands under powers contained in legislation.
If there is a change (or prospective change) in the ownership of BT or any of its assets, we may have to disclose personal information to the new (or prospective) owner.
For how long do we keep personal information?
The time period for which we keep information varies according to what the information is used for. In some cases there are legal requirements to keep data for a minimum period. Unless there is a specific legal requirement for us to keep the information, we will retain it for no longer than is necessary for the purposes for which the data was collected or for which it is to be further processed.
How do we protect your data when it is transferred out of Europe?
Countries in the European Economic Area are required to have a similar standard of protection of personal data. This is not always the case outside that area. We do sometimes transfer data outside that area and before doing so take steps to ensure that there is adequate protection, as required by the Data Protection Act.
How can you find out what personal information we hold about you?
If you want to know what personal information we hold about you, please write to the following address, enclosing a cheque for the administration fee of £10 made payable to British Telecommunications plc:
Data Subject Access Manager
PP LF11, Libra House
If you want specific information, please tell us, because this will speed up our reply. Please also give us any relevant details to help us find the information you're looking for. Please also note that in some instances, we may be able to provide the information you want without you having to make a formal request as described above.
How can you change the personal information we hold about you?
If the information we hold about you is inaccurate, please let us know and we will make the necessary amendments and confirm that these have been made.
If you're a registered customer, you have direct control over the personal information BT holds about you. Consumer customers can access and change this information at any time by clicking on 'My BT Openworld', then under the sub-heading 'Account details' select 'Change Personal Details' and make the changes you require. Business customers can do this by modifying their directory entry, by clicking on 'Account Options' in Your account.
How can you manage our contact with you for marketing purposes?
If you'd like to stop unsolicited telemarketing calls from BT and other companies, please contact the telephone Preference Service on 0845 0700707 and register your telephone number(s). Direct marketing calls should stop after 28 days.
If you'd like to stop unsolicited direct marketing mailers from BT and other companies, please contact the Mail Preference Service, following the link at http://www.fpsonline.org.uk. Direct marketing mailers should stop after 3 months. (Remember to re-register if you change your address.)
If you'd like only BT not to call or mail you with details of products, services and special offers, please call 0800 800 150 or contact your Account Manager.
How do we protect your personal information?
We're serious about guarding the security of your personal information and the details of any transactions made. We take appropriate organisational and technical security measures to protect your data against unauthorised disclosure or processing. We use a secure server to store the information you give us when you register or order (including your credit card details and your password). Any personal data you send us is securely encrypted.
Over and above what we do to safeguard your privacy and security, there are a number of things you can do to protect yourself from internet fraud:
- choose a password you can remember but others will not guess, change it regularly and, if you do write it down, keep it somewhere safe and secure
- when you have finished your session on our web site, make sure you prevent your details being seen by anyone that you do not wish to see them. So, if you've registered and logged in, remember to log off. Clear any cache so there is no record of any transactions left on screen — both Netscape and Internet Explorer let you do this. We also recommend you then close your browser so any history of the session is cleared
We use 'cookies' to collect information from visitors to our web site and from registered customers. A 'cookie' is a text file which is allocated by our server to your PC when you visit our web site. The text file contains a random number which, unless the cookie is deleted, allows us to identify your PC if you visit our web site again.
Our servers use two different types of cookies. The first type is known as a 'session-based' cookie and is allocated to your PC only for the duration of your visit to our web site. It helps you to move around the web site faster and, if you're a registered customer, it allows us to give you information relevant to your selected BT Openworld service. This cookie automatically expires when you close down your browser.
The second type of cookie known as a 'persistent' cookie is allocated to your PC only if you agree by selecting the 'Remember Me' function. This cookie, if chosen, will remain on your PC for a period of time.
This cookie allows us to:
- welcome you as an individual when you log on to our web site
- limit how often you see particular advertisements or announcements on our web site
- identify your defaults if you have set up a customised homepage
- provide you with relevant self-help information
- track where you have come from if you have come to our web site from another web site
- track how many times you visit a page or advertisement
Other companies which advertise or offer their products or services on our web site may also allocate cookies to your PC. The types of cookies they use and how they use the information generated by them will be governed by those companies' Privacy Policies, not ours.
All types of cookies can be removed from your PC. However, if you do this there is likely to be a deterioration of your experience of our web site (e.g. you may end up being shown endless numbers of pop up boxes containing the same advertisements or not being able to see a personalised page). Your browser lets you choose whether to accept, not to accept or to be warned before accepting cookies. These settings can be found in the advanced preferences -
In Internet Explorer select : Tools menu > Internet options > Security > Custom Level
In Netscape 4.x select: Edit menu > Preferences > Advanced
For removing the 'Remember Me' cookie, just untick the box when you sign in.
Are third party sites covered by this Policy?
Please also note, that certain of our products and services may have their own separate Privacy Policies. These will be made clear to you when you order the relevant product or service.